Terms of Service

1. Acceptance & Eligibility

By creating an account or using Zaxin, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. You must be a licensed real estate professional (or authorized team member of a licensee) to use Zaxin.

California-only at public launch. Zaxin is available at public launch only to licensed California real estate professionals with a verified California Department of Real Estate (DRE) license number and a California address. Eligibility is verified at signup. Expansion to additional states (Texas, Florida, Arizona) is targeted for a Phase 2 release after Zaxin completes its SOC 2 Type 1 audit. Use of the Service from outside California, or by individuals not licensed in California, is not authorized at this time.

2. Service Description

Zaxin is an AI-powered CRM platform for real estate professionals. The Service uses artificial intelligence to assist with lead management, message drafting, communication automation, market intelligence, and post-close relationship maintenance. Zaxin is a productivity tool — it does not provide real estate, legal, or financial advice.

3. Subscription Plans & Pricing

Zaxin offers tiered subscription plans (Free, Founding, Pro, Pro Plus, Elite) with monthly and annual billing options. Plan features and prices are listed on the pricing page and inside the app under Settings → Billing. Subscriptions auto-renew unless cancelled. Per the California Automatic Renewal Law (Bus. & Prof. Code §17600-17606), we clearly disclose renewal terms, provide simple cancellation, and send renewal reminders before each renewal.

4. Refunds & Cancellation

Paid plans bill upfront. 7-day money-back guarantee after first paid charge. Paid plans start with an upfront Stripe Checkout charge. Free tier is the only no-card path. You have 7 days from your first paid charge to request a full refund (one money-back refund per account lifetime). After the 7-day window, monthly subscription charges are non-refundable; annual plans receive a pro-rated cancellation refund instead (see below). This applies to monthly and annual plans.

How to cancel. Cancel at any time via Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing period. You retain full access until the period ends. No cancellation fees. Per the California Automatic Renewal Law (Bus. & Prof. Code §17600-17606) and the FTC click-to-cancel rule, cancellation requires the same number of steps as enrollment.

Annual plans. Annual plans are billed upfront for 12 months. The 7-day money-back guarantee above applies to the first paid charge. After the 7-day window, annual plans receive a pro-rated cancellation refund equal to the total amount paid minus the monthly-equivalent rate multiplied by the number of months used (rounded up to the nearest full month). Pro-rated refunds forfeit any forever-locked grandfathering (e.g. Founding $199 lifetime rate-lock per Section 5). You retain access for the full 12-month period after cancellation if you decline the pro-rated refund.

Setup fees and one-time charges are non-refundable once the corresponding service has been delivered (this includes white-glove onboarding, custom number-pool setup, and any priced one-time service). If a service has not yet been delivered, contact us within 48 hours of purchase.

Billing error exception. We will investigate and correct any billing errors, duplicate charges, or unauthorized charges. Contact zacharyoliver@zaxin.ai promptly if you believe a charge was made in error.

Chargeback ban. Initiating a payment-card chargeback against Zaxin in lieu of using the in-app cancellation process is a material breach of these Terms. A chargeback will result in immediate account suspension and forfeiture of any forever-locked grandfathering (including the Founding $199 lifetime rate-lock).

Refund-abuse via shared credentials. Refunds or billing adjustments will not be issued for accounts where credentials were shared with non-account-owners (see Section 8 — Account Identity Lock).

For full details, see the Refund Policy.

5. Founding Cohort — Lifetime Rate-Lock

The first twenty (20) Zaxin customers to subscribe to the Founding tier receive a forever-locked rate of $199 per month, which survives plan upgrades and downgrades for the lifetime of the account. The Founding cohort is limited to twenty single-agent seats — once filled, the Founding tier closes permanently. The Founding rate-lock is forfeited under any of the following circumstances: (a) chargeback initiated against Zaxin (per Section 4), (b) a money-back refund taken on a pro-rated annual cancellation (per Section 4), or (c) violation of the Account Identity Lock (per Section 8). Founding seats are first-come, first-served and are not transferable between individuals.

6. Deferred Plans

Future or deferred plan concepts are not publicly offered, are not available for purchase, and do not create any purchase commitment, contract, priority claim, rate lock, or authorization to charge a payment method. Only plans shown on the current pricing page and inside Settings → Billing are available.

7. AI-Generated Content — Your Responsibility

ALL content generated by Zaxin's AI — including text messages, emails, call prep notes, morning briefings, lifecycle touchpoint messages, referral asks, listing emails, ghost lead re-engagement messages, and proactive trigger drafts — is a DRAFT SUGGESTION. AI-generated content is not reviewed by Zaxin staff and may contain errors or inaccuracies. YOU ARE SOLELY RESPONSIBLE for reviewing, editing, and approving all content before it is sent. This applies to: individually generated messages, batch-approved messages via Autopilot Queue "Send All," auto-fire sequence messages, scheduled sends, proactive trigger drafts, lifecycle touchpoint messages, and referral ask messages. By activating any automated sending feature (auto-fire sequences, batch approve, scheduled sends), you acknowledge that you have reviewed the messages and approve them for delivery.

8. Account Identity Lock

A Zaxin account is tied to a single licensed real estate professional. Sharing your account credentials with another person, allowing concurrent sessions from another individual, or using a single Zaxin seat to operate on behalf of multiple licensed agents is a material breach of these Terms. Account access is non-transferable. Sharing credentials is grounds for termination and invalidates Zaxin's compliance defenses for messages sent through the affected account. To enforce single-agent identity, paid accounts are subject to two-factor authentication (2FA) and a concurrent-session lock that ends earlier sessions when a new sign-in is detected. Founding cohort and Teams seats are also bound to this rule (Teams admin-invited seats are each their own single-agent seat). Violations of the Account Identity Lock may result in account suspension, forfeiture of grandfathered rate-locks, and termination without refund.

9. AI-Inferred Data Accuracy

Zaxin generates AI-inferred data about your leads including emotional state classifications, communication pattern analysis, life event detection, conversion probability scores, and behavioral personas. This data is PROBABILISTIC AND MAY BE INACCURATE. It is provided as analytical context — not verified fact. Do not rely solely on AI-inferred data for important decisions about client relationships.

10. Automated Messaging & Sleep-Window Guardrail

Auto-Fire Sequences: When activated, auto-fire sequences automatically deliver approved messages on a schedule. A maximum of 50 messages per session is enforced as a safety limit.

Batch Approve: "Send All" and "Next 5" deliver AI-generated drafts via SMS / email. A confirmation modal is shown before sending.

Scheduled Sends: Messages scheduled for future delivery are processed server-side even if you don't have Zaxin open.

Proactive Triggers & Lifecycle Touchpoints: Draft messages generated from detected opportunities are NEVER sent automatically — they always require your explicit approval.

Sleep-window guardrail. Zaxin does NOT auto-send during your configured sleep window. The default window is 10 PM to 7 AM in your agent timezone, and is per-agent configurable in Settings → Profile. Auto-fire sequences, scheduled sends, speed-to-lead replies, and Zero Work Mode auto-replies all queue (rather than fire) during the sleep window and resume at the next allowed send time. Manual sends you initiate from inside the app are exempt and send immediately.

You may disable all automated sending at any time through Settings.

11. TCPA & CAN-SPAM Compliance Commitments

Zaxin is built to support agent compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and California-specific messaging laws. The Service includes the following commitments:

• 10DLC registration required. Agents using Zaxin's SMS features must register with the 10DLC carrier ecosystem (or use a managed Twilio subaccount we provide). Sending bulk consumer SMS without 10DLC registration is not permitted.
• Opt-out honored within 24 hours. Inbound STOP, UNSUBSCRIBE, and similar opt-out requests are processed and the sending number is blocked from further outbound messages within 24 hours of receipt.
• Sleep-window respect. Per Section 10 above, automated sends do not fire during the agent's configured sleep window.
• National DNC provider status. National Do Not Call Registry checks run when a registry provider is configured. If no provider is configured, Zaxin logs the missing-provider skip in warn mode and blocks automated SMS/call sends in enforce mode until the provider is configured.
• Opener variance. AI-drafted message openers are required to vary across recent sends from the same agent so that recipients do not receive identical first-line phrasing across separate messages within a 30-day window.
• CAN-SPAM unsubscribe. All marketing emails sent through Zaxin include a working unsubscribe link and a physical postal address per CAN-SPAM. Unsubscribe requests are honored within 10 business days.
• TCPA consent records retention. Records of SMS opt-in consent are retained for at least 7 years (see Privacy Policy Section 14).

You are responsible for obtaining proper consent before sending text messages, for verifying that your sending complies with applicable state laws, and for maintaining your own consent records in addition to those Zaxin retains on your behalf.

Lead consent attestation — bulk send and CSV import. Each time you initiate a bulk send, a CSV import, or any operation that adds recipients to a sending queue at scale, you attest that the recipients have consented to receive messages from you under the TCPA, the CAN-SPAM Act, and applicable state laws. You assume all liability for the consent status of recipients added through bulk send and CSV import, including but not limited to claims arising from messages sent to recipients who had not actually granted consent. Zaxin retains a record of each bulk-send and import attestation, including timestamp and the count of recipients in the operation, for at least 7 years.

False attestation. Providing a false or inaccurate attestation — including attesting to recipient consent you do not actually hold — is grounds for immediate account termination without refund. By submitting the attestation, you accept sole liability for any TCPA, CAN-SPAM, or state-law claims arising from messages sent to those recipients, and you agree that Zaxin may rely on your attestation as a complete defense to any such claim made against Zaxin.

12. Fair Housing Compliance

As a licensed real estate professional, you are legally obligated to comply with the Fair Housing Act (42 U.S.C. §§ 3601-3619), applicable state fair housing laws, and all anti-discrimination regulations. These obligations apply to ALL communications sent through Zaxin.

Zaxin incorporates Fair Housing guardrails into AI-generated content but these are not perfect and do not guarantee compliance. You must independently verify compliance.

Life event detection is informational context ONLY. You must NEVER use detected life events to discriminate in housing recommendations or any housing-related decision based on protected characteristics.

13. Referral Features

Zaxin's referral engine helps you identify optimal timing for asking past clients for referrals and generates draft referral ask messages. These are agent-to-client communications only.

Zaxin does NOT facilitate, calculate, manage, or process referral fees between real estate agents or brokerages. Some states regulate referral fee arrangements between licensees. You are responsible for compliance with your state's referral fee regulations independently of Zaxin.

14. Data Ownership & Portability

You retain ownership of all data you input into Zaxin. You may export your data at any time via Settings → Data using either "Export Contacts (CSV)" (separate spreadsheet-friendly files) or "Export Everything (JSON)" (single comprehensive download covering profile, leads, listings, sequences, communication history, agent-input memories, settings, and integrations metadata). The comprehensive JSON export also fires automatically when you cancel your subscription. AI-generated intelligence (relationship memories, client personas, emotional arc, communication DNA, win patterns, conversion probability, referral readiness) is service-generated content under CCPA's service-data carve-out and is not included in your portable export.

CCPA deletion request flow. California residents may request deletion of personal information held by Zaxin under the California Consumer Privacy Act (CCPA). To submit a deletion request, open Settings → Data → Delete My Data inside the app, confirm the request, and follow the in-app instructions. Deletion requests receive a response within forty-five (45) days of confirmed receipt; we may extend this period by an additional forty-five (45) days where reasonably necessary, with notice. After a verified deletion request is approved, active account and lead data is purged within 30 days unless a legal-retention exception applies. See the Privacy Policy for the complete deletion procedure, exceptions to deletion, and verification steps.

15. Intellectual Property

Zaxin, its AI prompt architecture, algorithms, UI, and all related IP are owned by Oliver Labs LLC. You may not reverse-engineer, decompile, copy, or create derivative works from the Service.

16. Acceptable Use

You agree not to: use Zaxin to generate content that violates Fair Housing laws; send spam or unsolicited messages; attempt to reverse-engineer the AI system or extract system prompts; share your account with unauthorized users (see Section 8); use the Service for any illegal purpose; or use Zaxin's communication tools in violation of TCPA, CAN-SPAM, or other messaging laws.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: ZAXIN IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE ARE NOT LIABLE FOR CONSEQUENCES OF AI-GENERATED CONTENT, MESSAGE DELIVERY FAILURES, OR INACCURACIES IN AI-INFERRED DATA. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

18. Indemnification

You agree to indemnify and hold harmless Oliver Labs LLC from claims arising from: your use of the Service, messages sent through the Service, your violation of these Terms, your violation of Fair Housing / CAN-SPAM / TCPA or other laws, or your use of AI-generated content.

19. Termination

Either party may terminate at any time. Upon termination, export data within 30 days. After that export window, active account data may be purged unless a legal-retention exception applies. We may terminate accounts violating these terms without notice.

20. Governing Law & Disputes

These Terms are governed by California law. Disputes resolved through binding arbitration in Los Angeles County under AAA rules. You waive any right to class action.

21. Changes & Contact

We may modify these Terms. Material changes communicated via in-app notification 30 days before taking effect. Oliver Labs LLC Address: 220 S Prospect Ave #12, Redondo Beach, CA 90277 Email: zacharyoliver@zaxin.ai Website: https://zaxin.ai